1. Dispute Resolution

All disputes arising from or related to this Agreement shall be resolved exclusively through legal counsel. Customers waive all rights to mediation, arbitration, or informal resolution mechanisms. All legal disputes must be brought forth in the jurisdiction of Florida, and all legal costs, including attorney fees, will be borne by the losing party.

2. Cancellation Fee

A rigid cancellation fee equal to 30 days’ service charges will apply if the Customer cancels services for any reason. This fee is non-negotiable and applies regardless of notice provided or circumstances surrounding the cancellation.

3. Payment Terms

All invoices are due in full upon completion of services. A 3% interest fee per day will be applied to any outstanding balance not paid in full on the due date. This interest will compound daily and continue to accrue until the full payment is received.

4. Service Completion

Service completion is deemed fulfilled upon the execution of agreed-upon services, irrespective of external conditions, including but not limited to:

• Weather-related disruptions.
• Theme park ride closures or delays.
• System Issues: Technical difficulties, outages, or errors related to the My Disney Experience App or any similar third-party systems that impact ride bookings, reservations, or other park-related features will not be considered grounds for incomplete service. Customers are responsible for understanding and managing app functionality and updates.

No refunds, credits, or discounts will be provided under these circumstances, and the Customer acknowledges that these factors are beyond the Service Provider’s control.

5. Improper Communication and Conduct

Customers are required to maintain professional and respectful communication at all times before, during, and after the provision of services. This includes but is not limited to:

• Pre-Service Communication: Any unprofessional, inappropriate, or harassing communication via text, email, or other channels prior to service commencement will result in immediate termination of the agreement, with the 30-day cancellation fee enforced.
• During Services: Any form of disruptive or abusive behavior towards contractors, employees, or representatives of the Service Provider during the execution of services will not be tolerated and may result in immediate cessation of services without refund.
• Abuse of Relationship: Any attempt to exploit, manipulate, or abuse the customer/service provider relationship, including excessive demands, threats, or defamatory behavior, will be grounds for immediate termination of the agreement, with all fees (including cancellation fees) due in full.

6. Liability Waiver

The Service Provider assumes no liability for delays, disruptions, or inconveniences arising from external factors such as weather, third-party actions, system errors, or facility closures. By engaging our services, the Customer acknowledges and accepts these risks.

7. Amendments

The Service Provider reserves the right to amend these terms and conditions at any time without prior notice. Continued use of services after amendments constitutes acceptance of the updated terms.

8. Travel Agent Agreements

If the Customer engages the Service Provider’s services through a third-party travel agent or representative, the following terms shall apply:

• The Customer acknowledges that the travel agent or representative acts on their behalf and has the authority to agree to these terms and conditions.
• If the travel agent or representative does not permit direct communication between the Service Provider and the Customer, the Customer is still fully bound by these terms and conditions by default.
•   Any failure by the travel agent or representative to relay these terms to the Customer does not absolve the Customer from their responsibilities under this Agreement.
•   All fees, charges, and obligations outlined in this Agreement apply regardless of the communication method used or the involvement of a third-party representative.